Information We Collect

• Name — collected when you create an account. Shown on your profile and shared with Professionals you book.
• Email address — used for login, account management, and service notifications. Not shared with other users.
• Phone number — collected for identity verification. Shared with the Professional assigned to your confirmed booking so they can coordinate with you.
• User IDs — internal identifiers used to manage your account and link bookings, messages, and transactions to you. Not exposed to other users.
• Approximate location — your city or area, used to show nearby Professionals in search results and to personalise your home screen. Shared with Professionals as a general service area.
• Precise location — your GPS coordinates, accessed only when you use the map picker to pin a home-visit address. Stored with your profile and booking record. Your live coordinates are never broadcast to other users.
• Address — a specific street address you provide for home-visit bookings. Shared with the assigned Professional so they can travel to you.
• Photos — avatar and cover photo (visible on your public profile); portfolio photos uploaded by Professionals (visible on their public profile); identity documents and selfies submitted during verification (seen only by Groomr administrators); images shared in in-app chat (seen only by the other party in that conversation).
• In-app messages — text and image messages exchanged between you and a Professional through the booking chat. Stored on our servers and shared between both parties in the conversation.
• Purchase history — records of wallet top-ups and Groomr Pro subscription purchases made through Google Play. Stored against your account for billing and support purposes.
• Financial information — for Professionals: wallet balance and commission/earnings records. Used to manage payouts and platform commissions. Not shared with customers.
• Reviews and ratings — written reviews and star ratings you submit after a completed booking. Publicly visible on the relevant Professional's profile.
• App interactions — how you use the app (screens visited, features used, booking actions taken), collected automatically by Firebase Analytics. Used to understand usage patterns and improve the platform.
• Crash logs and diagnostics — automatic crash reports and performance data collected by Firebase Crashlytics. Used to identify and fix technical issues.
• Device identifiers — your device ID and FCM (Firebase Cloud Messaging) push notification token. Used to deliver booking and message notifications to your device.

How We Use Your Information

• To create and manage your account and verify your identity.
• To match you with nearby Professionals based on your location and service preferences.
• To facilitate bookings, payments, and in-app messaging between customers and Professionals.
• To send booking confirmations, reminders, status updates, and safety alerts via push notification and email.
• To display your public profile, portfolio, and reviews to other users.
• To manage Professional wallet balances, commissions, and subscription status.
• To operate the rewards and loyalty points programme.
• To monitor for fraud, abuse, and safety incidents.
• To analyse how the app is used and improve platform performance and features.
• To diagnose and fix crashes and technical issues.

Sharing Your Information

We share your information only as described below. We do not sell your personal data to third parties.

• With Professionals you book: when a booking is confirmed, the assigned Professional receives your name, phone number, and (for home visits) your address so they can fulfil the service.
• With customers (for Professionals): your public profile — name, brand name, bio, services, portfolio photos, ratings, and reviews — is visible to all users of the platform.
• Reviews: reviews and ratings you submit are published publicly on the relevant Professional's profile.
• Firebase (Google LLC): we use Firebase Analytics, Firebase Crashlytics, and Firebase Cloud Messaging. These services receive app interaction data, crash logs, diagnostics, and device identifiers. Firebase's privacy policy applies to data processed by these services.
• Google Play Billing: in-app purchases are processed by Google Play. Payment card details never reach Groomr's servers.
• Legal obligations: we may disclose information where required by Zimbabwean law or to protect the safety of our users.

Data Retention

We retain your personal data for as long as your account is active. If you delete your account, your name, email address, phone number, avatar, cover photo, location, and all personal profile details are permanently anonymised. Anonymised booking and transaction records may be retained for accounting, legal, or dispute-resolution purposes and cannot be linked back to you.

Verification documents (ID and selfie photos) are retained only for as long as necessary to complete the verification review, after which they are deleted.

Your Choices

• Update your name, photo, location, and profile details at any time from the app.
• Control push notification preferences in Settings › Notifications.
• Deactivate your account temporarily — your profile is hidden and you can reactivate by logging back in.
• Permanently delete your account from Settings › Manage Account › Delete Account.

Deleting Your Account

You can request permanent deletion of your account and personal data at any time from within the Groomr app:

1. Open the Groomr app and sign in.
2. Tap Profile (bottom navigation bar).
3. Tap Settings › Manage Account.
4. Tap Delete Account and enter your password to confirm.

What gets deleted: your name, email address, phone number, avatar, cover photo, location data, and all personal profile details are permanently anonymised the moment deletion is processed.

What may be retained: anonymised booking and transaction records may be kept for accounting, legal, or dispute-resolution purposes. These records cannot be linked back to you.

Pending review: if you have active bookings or open support tickets at the time of your request, deletion will be placed under review and processed once those are resolved. You will be notified by email when the deletion is complete.

If you no longer have access to the app, contact us at support@groomr.co.zw to request deletion manually.

Children's Privacy

Groomr is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has created an account, please contact us and we will remove it promptly.

Contact Us

Questions about this Privacy Policy or how your data is handled? Email us at support@groomr.co.zw or use the in-app support section.