The Service

Groomr is a marketplace platform that connects customers with independent grooming and beauty Professionals across Zimbabwe. We provide the technology — scheduling, payments, messaging, and discovery tools — but we are not a party to any agreement between customers and Professionals. We do not employ, supervise, or guarantee the work of any Professional listed on the platform.

Eligibility & Accounts

• You must be at least 18 years old to create an account, or have verifiable parental or guardian consent.
• You must provide accurate, complete, and up-to-date information when registering and at all times thereafter.
• You are responsible for keeping your login credentials secure. Do not share your password with anyone.
• You may only hold one active account. Creating duplicate accounts is not permitted.
• Groomr accounts are personal and non-transferable.

Bookings & Payments

• When you book a service through Groomr, you enter into a direct agreement with the Professional. Groomr facilitates but is not party to that agreement.
• Service prices, availability, and any cancellation terms are set by individual Professionals.
• Payments for completed bookings are settled according to the payment method selected at the time of booking (cash, wallet, or other available methods).
• Groomr is not responsible for disputes over service quality, pricing disagreements, or cancellations between customers and Professionals. Use the in-app support or reporting tools to escalate issues to our team.
• Rewards points earned through completed bookings can be redeemed for in-app discounts as described in the app. Points have no cash value and are subject to change or expiry.

Professional Subscriptions & Wallet

• Professionals may subscribe to Groomr Pro through Google Play to unlock featured placement, priority job requests, unlimited service listings, and advanced analytics. Subscription pricing and billing are managed by Google Play.
• Professionals maintain an in-app wallet funded through Google Play purchases. The wallet balance is used to cover platform commissions deducted on completed bookings.
• Commission rates are set by Groomr and may be updated with reasonable notice. Current rates are displayed in the app under Earnings.
• A Professional whose wallet balance falls below zero may have their account restricted until the balance is restored.
• Wallet credits are non-refundable and non-transferable except as required by applicable law or Google Play's refund policies.

Professional Conduct & Verification

• Professionals must hold any licences or qualifications required by Zimbabwean law to perform their services.
• All Professionals must complete Groomr's approval process before appearing in search results. Approval is at Groomr's discretion.
• Professionals offering home-visit services must comply with any applicable health, safety, and hygiene requirements.
• Professionals must not solicit customers to pay or communicate outside the Groomr platform in order to circumvent platform fees.
• Professionals are responsible for maintaining accurate availability, pricing, and service information on their profiles.

Customer Conduct

• Customers must provide accurate address and contact information for home-visit bookings.
• Customers requesting home visits are required to complete Groomr's one-time identity verification before a home-visit booking can be confirmed.
• Customers must not harass, threaten, or behave inappropriately toward Professionals.
• Repeated last-minute cancellations or no-shows may result in account restrictions.

User Content

• By submitting content to Groomr (reviews, photos, messages, profile information), you grant Groomr a non-exclusive, royalty-free licence to display and use that content in connection with operating the platform.
• You are solely responsible for the content you submit. Content must not be false, defamatory, obscene, abusive, or in violation of any applicable law.
• Groomr may remove content that violates these Terms or that we determine, in our sole discretion, is harmful to users or the platform.
• Reviews must be based on genuine, first-hand experiences. Fake, incentivised, or retaliatory reviews are prohibited.

Prohibited Conduct

The following are strictly prohibited on Groomr:

• Impersonating another person or entity.
• Using the platform for any unlawful purpose.
• Attempting to scrape, reverse-engineer, or interfere with the platform.
• Creating accounts for the purpose of manipulating reviews or ratings.
• Using the messaging system to send spam, unsolicited promotions, or harmful content.
• Facilitating bookings for services that are illegal under Zimbabwean law.

Account Suspension & Termination

• Groomr may suspend or permanently terminate accounts that violate these Terms, engage in fraud, receive repeated valid complaints, or pose a risk to other users.
• You may deactivate your account at any time — logging back in reactivates it.
• You may permanently delete your account from Settings › Manage Account › Delete Account. Deletion is subject to the conditions described in our Privacy Policy.
• Upon termination, your right to use the platform ceases immediately. Outstanding wallet balances or commissions owed will be settled at the point of termination.

Intellectual Property

The Groomr name, logo, app design, and all platform content created by Groomr are owned by or licensed to Groomr and may not be reproduced, distributed, or used without written permission. User-submitted content remains the property of the respective user, subject to the licence granted above.

Limitation of Liability

To the maximum extent permitted by Zimbabwean law, Groomr is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the platform, including but not limited to disputes between customers and Professionals, service quality issues, property damage during home visits, or loss of earnings.

Our total liability to you for any claim arising out of or relating to these Terms or the platform shall not exceed the amount you paid to Groomr (excluding Google Play payments) in the 12 months preceding the claim.

Governing Law

These Terms are governed by the laws of Zimbabwe. Any disputes arising from these Terms or your use of the platform shall be subject to the jurisdiction of the courts of Zimbabwe.

Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you through the app or by email. Continued use of the platform after changes take effect constitutes your acceptance of the revised Terms.

Contact Us

Questions about these Terms? Email us at support@groomr.co.zw or use the in-app support section.